we1win
Privacy Policy

we1win ("we," "us," or "our") operates the online gaming platform accessible at we1win.cc (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who access or use the we1win Platform, including registered players, prospective players, and general visitors.

This Privacy Policy describes the types of personal data we collect, the purposes for which we use that data, the circumstances under which we may share it with third parties, and the rights available to you in relation to your personal data. This policy applies to all data collected through the we1win Platform, including through our website, mobile-optimized site, and any we1win-branded applications.

This Privacy Policy should be read together with our Terms & Conditions, which are available at we1win.cc/terms-conditions, and our Responsible Gaming Policy, available at we1win.cc/responsible-gaming. Together, these documents govern your relationship with we1win.

By registering for a we1win account, making a deposit, or otherwise using the Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you must discontinue use of the we1win Platform.

we1win collects personal data that is necessary to provide our services, verify player identity, process financial transactions, and comply with applicable legal and regulatory obligations. The categories of personal data we collect include:

we1win collects personal data through the following methods:

• Direct collection: Data you provide when registering for a we1win account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the we1win Platform, including through cookies, web beacons, log files, and similar tracking technologies. See Section 7 for more details on cookies.
• Third-party sources: Data received from payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank) in connection with deposit and withdrawal transactions; identity verification service providers used for KYC purposes; and fraud prevention and anti-money laundering screening services.
• Publicly available sources: In limited circumstances, we may verify information against publicly available records for fraud prevention or regulatory compliance purposes.

we1win uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and manage your we1win player account, including verifying your identity and age (21+ requirement), processing your registration, and enabling you to log in securely.
• Service delivery: To provide access to we1win's games, features, and services, including processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• KYC and regulatory compliance: To verify your identity and age in accordance with applicable regulations, conduct anti-money laundering (AML) and counter-terrorism financing (CTF) checks, and fulfill our reporting obligations to relevant authorities.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, cheating, and other prohibited conduct on the we1win Platform.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion and deposit limit requests, and provide responsible gaming tools and resources.
• Marketing and promotions: To send you information about we1win promotions, bonuses, and new features, where you have consented to receive such communications. You may opt out of marketing communications at any time.
• Platform improvement: To analyze usage patterns, conduct research, and improve the we1win Platform's performance, features, and user experience.
• Legal obligations: To comply with applicable laws, regulations, court orders, and requests from regulatory or law enforcement authorities.

we1win processes your personal data on the following legal bases, in accordance with applicable data protection law, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173):

• Contractual necessity: Processing that is necessary to perform our contract with you — that is, to provide the we1win gaming services you have registered for, including account management, game access, and payment processing.
• Legal obligation: Processing that is required to comply with applicable laws and regulations, including KYC verification, AML/CTF obligations, age verification, and regulatory reporting.
• Legitimate interests: Processing carried out for we1win's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent, including the sending of marketing communications. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

we1win does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with third parties only in the following circumstances:

• Payment processors: We share financial data with payment service providers (including GCash, PayMaya, BPI, BDO, and Metrobank) as necessary to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable data protection obligations.
• Identity verification providers: We share identity data with third-party KYC and identity verification service providers to fulfill our age and identity verification obligations.
• Fraud prevention and AML services: We may share data with fraud prevention, AML screening, and risk management service providers to protect the integrity of the we1win Platform and comply with regulatory requirements.
• Technology and infrastructure providers: We share data with cloud hosting, data storage, and technology service providers who support the operation of the we1win Platform. These providers process data on our behalf and are contractually bound to maintain appropriate data security standards.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where required by law, court order, or regulatory direction, or where we believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of we1win's business, your personal data may be transferred to the relevant successor entity, subject to equivalent data protection obligations.

we1win uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security and fraud prevention functions. A cookie is a small text file placed on your device when you visit the we1win Platform.

we1win uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the we1win Platform to function correctly. They enable core features such as secure login, session management, and navigation. These cookies cannot be disabled without affecting Platform functionality.
• Performance and analytics cookies: These cookies collect anonymized information about how visitors use the we1win Platform, such as which pages are visited most frequently and whether error messages are received. This data helps us improve Platform performance.
• Functionality cookies: These cookies allow the we1win Platform to remember your preferences, such as your preferred language and display settings, to provide a more personalized experience.
• Security cookies: These cookies support fraud detection and prevention functions, helping we1win identify and respond to suspicious activity on the Platform.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the we1win Platform. For more information on managing cookies, refer to your browser's help documentation.

we1win retains personal data for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. The specific retention periods applicable to different categories of data are as follows:

• Account and identity data: Retained for the duration of your we1win account and for a minimum of five (5) years following account closure, in accordance with applicable AML and regulatory record-keeping requirements.
• Financial transaction data: Retained for a minimum of five (5) years from the date of the transaction, in accordance with applicable financial regulations.
• KYC verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant verification process.
• Customer support communications: Retained for a period of three (3) years from the date of the communication, or longer where relevant to an ongoing dispute or legal matter.
• Technical and usage data: Retained for up to two (2) years from the date of collection, unless a longer retention period is required for security or fraud prevention purposes.
• Self-exclusion records: Retained for the duration of the self-exclusion period and for a minimum of five (5) years thereafter, to prevent re-registration during the exclusion period.

Upon expiry of the applicable retention period, we1win will securely delete or anonymize your personal data in accordance with our data disposal procedures.

we1win implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the we1win Platform.
• Encryption at rest for sensitive personal and financial data stored on we1win's servers.
• Access controls limiting access to personal data to authorized we1win personnel and service providers who have a legitimate need to access it.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorized access.
• Regular security assessments and penetration testing to identify and address potential vulnerabilities in the we1win Platform.
• Incident response procedures to detect, respond to, and notify affected individuals of personal data breaches in accordance with applicable law.

While we1win takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. we1win cannot guarantee absolute data security. You are responsible for maintaining the security of your we1win account credentials and for notifying us immediately if you suspect unauthorized access to your account.

Under the Philippine Data Privacy Act of 2012 and applicable data protection law, you have the following rights in relation to your personal data held by we1win:

To exercise any of these rights, please contact we1win's support team. We will respond to all verified data rights requests within thirty (30) days. In some cases, we may need to verify your identity before processing your request. Certain rights may be subject to limitations where we1win is required to retain data for legal or regulatory compliance purposes.

The we1win Platform is strictly intended for adults aged 21 years and above. we1win does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

we1win employs age verification procedures during the registration process and reserves the right to request documentary proof of age at any time. If you believe that a minor has registered on the we1win Platform, please contact our support team immediately so that we can investigate and take appropriate action.

The we1win Platform may contain links to third-party websites or services, including payment provider portals and regulatory information pages. These third-party sites operate independently of we1win and are governed by their own privacy policies. we1win is not responsible for the privacy practices or content of any third-party site.

We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link on the we1win Platform does not constitute an endorsement of the linked site's privacy practices or content.

we1win reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The date of the most recent update is displayed at the top of this page.

Where changes to this Privacy Policy are material, we1win will make reasonable efforts to notify affected players in advance, which may include a notice on the we1win Platform or an email to your registered address. Your continued use of the we1win Platform following the publication of any update constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we1win protects your personal data. If you have any concerns about changes to this policy, please contact our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or we1win's data practices, please contact our Data Privacy team. Our support team is available 24 hours a day, 7 days a week via live chat on the we1win Platform.

For written data privacy inquiries, including data rights requests, you may reach us at:

Please include your registered account username, a clear description of your request or concern, and any relevant details to help us respond efficiently. we1win aims to acknowledge all written privacy inquiries within two (2) business days and to resolve them within thirty (30) days.

If you are not satisfied with we1win's response to your privacy concern, you may have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC), the regulatory authority responsible for enforcing the Data Privacy Act of 2012.